Policies

Cornwall School of

Mystery & Magick

PRESS PACK & INFORMATION SHEETS

Terms & Conditions and Policies

Data Protection - GDPR

This policy covers personal and confidential information held by the organisation and its members.

Such information may be about clients or members of Cornwall School Mystery and Magick (CSMM) or about company business; it may be held oncomputer (including cd, dvd, back up tapes) or on paper.

‘CSMM – WILL Protect – Personal’ information in any information from which an individual can be identified. This includes photographs.

‘CSMM – RECOGNISES that Confidential’ information covers personal information and any information that is related to the organisation that is not already in the public arena.

The Key Features of the General Data Protection Requirement Legislation specifically related to email and newsletter lists.

CONSENT : Your consent for the keeping of data will be actively sought. In terms of clients and learners with CSMM this consent will sought as part of your formal agreements with the company. In terms of email lists and newsletters your consent to receiving such will be part of a separate process.

You have the right to withdraw consent to receiving newsletters and marketing emails at any time by contacting [email protected] with the message 'FORGET ME'.

If, however, you are following a course of instruction with CSMM, it will be necessary for us to keep such data as learning records and contact information for required legal reasons. .There may be occasions where CSMM has no choice but to retain data for a certain length of time, even though consent for using it has been withdrawn. In terms of Practitioner Registration and the Registering Body of CSMM will be required to keep information about your eligibility to practice as a therapist.

WHAT RECORDS ARE KEPT?

Where and how you gave consent.

Contact details as agreed during the opt-in process generally name, email

You can email [email protected] to request a copy of your personal information that is being held by CSMM and to inform us of any changes to information that we currently hold.

To reiterate your consent to Inspire NLP keeping data for courses and workshops is separate from that required for newsletter and email marketing purposes.

OTHER PARTIES : We currently use Mail Chimp as our Third Party mailing service, they are GDPR compliant and whilst they store our email lists,

CSMM is responsible for maintaining their accuracy. All emails sent through this service will have clear opt-in and opt-out processes. We also use Insightly and Hubspot as part of our customer management processing. The information held 'in the cloud' by these services relates to specific projects and contracts currently being worked-upon or developed. Again CSMM is responsible for maintaining the accuracy of the data and they serve as a storage point. They secure, GDPR compliant and only accessible via protected passwords by the named Data Controller for CSMM.

On-Line Courses - we currently use YesCourse as our delivery platform. They manage sign-ups to and payments for the courses. Your payment details for courses are processed through either PaPal or Stripe. We do not have access to that secure information but will have access to your registration details (name and email), course progress and comments. Registration for courses means that you will receive course updates and news, BUT does not automatically sign your up for ANY other service,

You may, however, be invited to opt-in to other services.

If you have any questions relating to this policy and YOUR DATA please contact

Alan Jones who is the nominated Data Controller for CSMM ([email protected])

Refunds and Payments Policy

All course application forms and required deposits indicated on those forms are generally due a month before the start of any course. These deposits are non-refundable.

Each application form has an outline of the monthly payment schedule, due dates and discounts available for payment of entire course.

If a course does not run and your deposit has been paid this will be fully refunded. The same is true if you are paying for the course in its entirety upon application.

If, for whatever reason, a course is re-scheduled you will be offered a full refund, but there will be the option of leaving your payment with us so as to secure a place on the next available course.

Your agreement to take part in the course, is an agreement to meet the payment schedules within your letter of application.

If you have paid the course fee as one lump sum or as two or three regular payments and you fail to attend the course any refund will be at our discretion and based upon our discussion as to the issues. In all cases a fair and amicable agreement will be reached. (You will be reminded that in most cases course materials/textbooks will have been purchased on your agreement to undertake the course)

Absences through illness or family issues

An 80% attendance rate is required for all courses. However, with some courses running over a year it will be likely that there will be some absences.

Our commitment to you is to arrange for you to catch-up any missed work through one-to-one arranged support. If, however your circumstances are such that this becomes un-workable, then we can look at deferring your continuation of the course.

For example, you are paying the full fee for a course and three months in your circumstances change making your continuation impossible. You will be offered the opportunity to defer attendance until a later date so joining another group. You will be expected to attend the three months again (for the development pf group dynamics) but there will be no additional costs even if the materials/books have been revised.

All other refunds will be considered on a one-to-one basis, however you will need to remember that your place on a course has been allocated and as we generally run with small groups (around 10) for many of the extensive courses to simply ‘opt out’ unfair on all concerned.

Code of Ethics

As Accredited Members of the IMPA we recognize and work to their code of ethics

1. Do No Harm; Do Right

Members must work for the highest good and empowerment of all concerned; they must do no harm.

2. Non-Discrimination

Members must not advocate or express hatred or discrimination towards other people or classes for any reason.

3. Disclosure and Informed Consent

Members must represent themselves, their qualifications, fees, and advertising truthfully, and must gain informed consent before practicing on clients.

4. Client Confidentiality

Members must preserve client confidentiality under all circumstances unless otherwise required by law.

5. Professional Integrity

Members must maintain the highest standards of professional and personal conduct in the metaphysical field, and never exploit, control, manipulate, or mistreat clients, colleagues, or anyone else; nor misrepresent research data.

6. Professional Discretion

Members must practice with full presence of mind, never practice beyond the scope of their training, qualifications, and abilities; uphold the right to refuse or refer a client if necessary; and never diagnose or prescribe unless legally licensed.

7. Professional Presentation

Members must maintain a professional and orderly appearance of both their person and their practice.

8. Professional Boundaries

Members must maintain professional boundaries with clients; and avoid conflicts of interest, over-familiarity, and sexual harassment.

9. Insurance

Members must maintain Professional Liability Insurance where available for their practice.

10. Record Keeping

Members must maintain clear, honest, and factual client records for a minimum of seven years.

11. Continuing Education and Contributions to the Field

Members must maintain a positive attitude toward life-long learning, and are encouraged to contribute to the field and to humanity, each in their own unique way.

12. Metaphysical Teachers and Educational Organizations

Members who teach and IMPA Accredited Organizations must teach with professionalism, integrity, insight, and respect for the higher good and benefit of their students.

Accreditation and Assessment

For some of the courses at The School there is no formal assessment and no formal accreditation.

The following courses currently do have an accreditation route:

Reiki Alan’s Lineage Approved is by UK Reiki Federation

Any course we offer with elements of NLP, Counselling, Hypnotherapy and Stress Management can be accredited via Inspire NLP which is registered as a provider for NLP Association of Excellence, International Association of Hypnotherapy, International Federation of Hypnosis, Guild of Stress Management and Trauma Specialists. (Dr Alan Jones is accredited to deliver these courses)

At the time of writing we are hoping to accredit and offer insurance through the International Institute of Complementary Therapies. Again, Alan is currently a member with the IICT and as a School will be exploring Approved Training Centre Status in the Autumn of 2016.

Accreditation for these courses will require not only attendance on the training days, but the completion of a personal learning log, observed and assessed practice as well as demonstrating a sound knowledge of the disciplines being covered.

We would also like to develop a Parapsychological Research course with accreditation of Paranormal Practitioner/Researcher (a modality offered through IICT) and based upon our involvement with the Koestler Institute (University of Edinburgh) and the Association for the Scientific Study of Anomalous Phenomena (ASSAP).

All Practitioner Accreditation will also be dependent on the knowledge, understanding and implementation (where possible) of National Occupational Standards for Reiki, Healing, Counselling, Mentoring, Advice and Guidance and other standards as relevant.

The School will be developing a list of trained and registered practitioners within each of these areas (this is planned for publication in January 2017)

All Practitioner Registration with the School requires the Practitioner for be insured for the work they are undertaking, This is where IICT accreditation is vital for the School and you, our students.

Supervision, CPD and Mentoring

As a school we actively encourage a philosophy of life-long learning and continuing professional (personal) development. We will not be expecting those registered as practitioners with The School to complete CPD logs (unless their accreditation is through Inspire NLP where there are CPD requirements) BUT we will offer on-going mentorship and support to all graduates – this is part of our commitment to you. Moreover since there is a desire that our graduates are able to ‘offer service’ whether as practitioners or spiritually aware individuals, there will be need to ensure that YOU and those you work with remain safe.

Sue Edwards is Director i/c safeguarding (see below)

Part of ‘remaining safe’ is the notion of supervision and mentoring.

Whilst formal mentoring is arranged on a one to one basis there are several other opportunities for Peer Supervision, Self-Reflection, Healing and Mentoring.

Safeguarding

We are committed to supporting the right of adults at risk to be protected from abuse

and to making sure all staff and volunteers work together to act promptly when dealing with allegations or suspicions of abuse.

Safeguarding is the responsibility of everyone.

We will work together to prevent and minimise abuse.

If we have concerns that someone is being abused our loyalty to the vulnerable person comes before anything else.

DOING NOTHING IS NOT AN OPTION

Abuse is a violation of an individual’s human and civil rights by any other persons(s) or group of people. Abuse may be single or repeated acts.

In all cases of suspected or disclosed abuse within any aspect of your work for and behalf of The Cornwall School of Mystery and Magick contact Sue Edwards who will guide you through the formal signposting procedures and discuss next steps.

As we move from Limited Company to CIC (planned for 2017) we will be developing Volunteer Policies and the need for DBS checks on those working or volunteering services to the Cornwall School of Mystery and Magick.

Complaints and Grievances

If a situation arises where you as a member or student within the Cornwall School of Mystery and Magick has a concern about any aspect of our work or training then the following course of action is suggested.

Speak informally to the Tutor about the situation.

If this is not possible or it the concern is about the tutor then ….

Speak informally to either Course Director (Alan) or School Director (Sue)

If an informal conversation is not possible or the situation is unresolved then you may choose to raise a formal complaint.

All formal complaints need to be presented in writing and copies sent to the School Directors. If the grievance is of such a nature as to involve the practices of the School or its Directors then you can raise a complaint with our current registering bodies.

IMPA Complaints Policy, Procedure, and Remediation

1. Complaints Policy.

a. IMPA adheres to the highest professional standards and requires its members to do the same. While IMPA does not “police” its members, it does enforce compliance with its Code of Ethics and Membership Requirements. Therefore, IMPA provides a medium in which clients or other practitioners may file a legitimate complaint against a member or IMPA Accredited Organization for conduct in violation of this Code and acts as a mediator between parties.

b. IMPA assumes no responsibility or liability for its members’ conduct.

2. Complaints Procedure.

a. Filing a complaint against an IMPA member or an IMPA Accredited Organization is a serious step and should be done with discretion and good judgment. Filing a complaint should never be done out of vindictiveness.

b. To file a complaint, clients or other practitioners must complete the complaint form below. The complaint should be as brief as possible, but thorough. All details of the alleged violation must be included. Once submitted, a confirmation email will be sent.

c. Complaints must include the complainant’s name, address, email address, and phone number. Anonymous complaints will not be reviewed as there is no way to support the complaint.

d. The complainant may be contacted if more information is necessary.

e. All complaints are kept confidential with the exception of the complainant, the accused member, and the Complaint Review Committee. The details of a complaint are never made public, regardless of the final decision, unless such complaint carries widespread notoriety. This determination is made solely by the Complaint Review Committee.

f. During the review process, the member in question will be contacted and interviewed. The member will have the opportunity to convey his or her side of the story.

1. Members are prohibited from contacting or providing services to the complainant during the review process. Furthermore, members are prohibited from providing services to the complainant at any future time, regardless of the final decision rendered by the Complaint Review Committee.

g. Once all details have been collected from both parties, complaints will be reviewed by the Complaint Review Committee within 14 days in a fair and unbiased manner based on the facts presented.

h. Once a decision has been reached, both parties will be notified by email. All decisions are final. No further complaints regarding the same allegation(s) against the same member will be considered by the Complaint Review Committee.

3. Complaints Remediation.

a. In the event that the Complaint Review Committee determines that the complaint is valid, the member will be disciplined in proportion to the violation which can include a warning, reprimanding, probation or suspension for a period of ninety (90) days, or permanent revocation of membership or accredited status.

1. Members who receive three (3) or more complaints, whether upheld or overruled, from separate and unrelated individuals within a one (1) year period will have their memberships and accredited status (if applicable) permanently revoked provided no extenuating circumstances exist.

b. No action can or will be taken against a member in which there is no verifiable evidence, i.e., one person’s word against another. However if three (3) or more complaints are received against the same member by three unrelated individuals, action may be taken.

c. All remediation decisions are final.

You can file a complaint with IMPA here : http://www.metaphysicalassociation.org/index.php?page=17

Since the Cornwall School of Mystery & Magick is a UK Registered Learning Provider you can also follow the complaints process established by the UK Government Skills Funding Agency.

You can find details here : https://www.gov.uk/government/organisations/skills-funding-agency

Policy Reviewed: July 2016

Next Review: July 2017

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