Safeguarding
We are committed to supporting the right of adults at risk to be protected from abuse
and to making sure all staff and volunteers work together to act promptly when dealing with allegations or suspicions of abuse.
Safeguarding is the responsibility of everyone.
We will work together to prevent and minimise abuse.
If we have concerns that someone is being abused our loyalty to the vulnerable person comes before anything else.
DOING NOTHING IS NOT AN OPTION
Abuse is a violation of an individual’s human and civil rights by any other persons(s) or group of people. Abuse may be single or repeated acts.
In all cases of suspected or disclosed abuse within any aspect of your work for and behalf of The Cornwall School of Mystery and Magick contact Sue Edwards who will guide you through the formal signposting procedures and discuss next steps.
As we move from Limited Company to CIC (planned for 2017) we will be developing Volunteer Policies and the need for DBS checks on those working or volunteering services to the Cornwall School of Mystery and Magick.
Complaints and Grievances
If a situation arises where you as a member or student within the Cornwall School of Mystery and Magick has a concern about any aspect of our work or training then the following course of action is suggested.
Speak informally to the Tutor about the situation.
If this is not possible or it the concern is about the tutor then ….
Speak informally to either Course Director (Alan) or School Director (Sue)
If an informal conversation is not possible or the situation is unresolved then you may choose to raise a formal complaint.
All formal complaints need to be presented in writing and copies sent to the School Directors. If the grievance is of such a nature as to involve the practices of the School or its Directors then you can raise a complaint with our current registering bodies.
IMPA Complaints Policy, Procedure, and Remediation
1. Complaints Policy.
a. IMPA adheres to the highest professional standards and requires its members to do the same. While IMPA does not “police” its members, it does enforce compliance with its Code of Ethics and Membership Requirements. Therefore, IMPA provides a medium in which clients or other practitioners may file a legitimate complaint against a member or IMPA Accredited Organization for conduct in violation of this Code and acts as a mediator between parties.
b. IMPA assumes no responsibility or liability for its members’ conduct.
2. Complaints Procedure.
a. Filing a complaint against an IMPA member or an IMPA Accredited Organization is a serious step and should be done with discretion and good judgment. Filing a complaint should never be done out of vindictiveness.
b. To file a complaint, clients or other practitioners must complete the complaint form below. The complaint should be as brief as possible, but thorough. All details of the alleged violation must be included. Once submitted, a confirmation email will be sent.
c. Complaints must include the complainant’s name, address, email address, and phone number. Anonymous complaints will not be reviewed as there is no way to support the complaint.
d. The complainant may be contacted if more information is necessary.
e. All complaints are kept confidential with the exception of the complainant, the accused member, and the Complaint Review Committee. The details of a complaint are never made public, regardless of the final decision, unless such complaint carries widespread notoriety. This determination is made solely by the Complaint Review Committee.
f. During the review process, the member in question will be contacted and interviewed. The member will have the opportunity to convey his or her side of the story.
1. Members are prohibited from contacting or providing services to the complainant during the review process. Furthermore, members are prohibited from providing services to the complainant at any future time, regardless of the final decision rendered by the Complaint Review Committee.
g. Once all details have been collected from both parties, complaints will be reviewed by the Complaint Review Committee within 14 days in a fair and unbiased manner based on the facts presented.
h. Once a decision has been reached, both parties will be notified by email. All decisions are final. No further complaints regarding the same allegation(s) against the same member will be considered by the Complaint Review Committee.
3. Complaints Remediation.
a. In the event that the Complaint Review Committee determines that the complaint is valid, the member will be disciplined in proportion to the violation which can include a warning, reprimanding, probation or suspension for a period of ninety (90) days, or permanent revocation of membership or accredited status.
1. Members who receive three (3) or more complaints, whether upheld or overruled, from separate and unrelated individuals within a one (1) year period will have their memberships and accredited status (if applicable) permanently revoked provided no extenuating circumstances exist.
b. No action can or will be taken against a member in which there is no verifiable evidence, i.e., one person’s word against another. However if three (3) or more complaints are received against the same member by three unrelated individuals, action may be taken.
c. All remediation decisions are final.
You can file a complaint with IMPA here : http://www.metaphysicalassociation.org/index.php?page=17
Since the Cornwall School of Mystery & Magick is a UK Registered Learning Provider you can also follow the complaints process established by the UK Government Skills Funding Agency.
You can find details here : https://www.gov.uk/government/organisations/skills-funding-agency
Policy Reviewed: July 2016
Next Review: July 2017